We take pride in giving our customers the best service experience possible.
At Optimum, we work hard taking care of you. It's the reason we do everything we do. We are always ready to answer your questions, listen to your comments and respond to your recommendations.
We're always here to help - 24/7
- •Connect with us your way. Visit optimum.net/support to get the help you need at your fingertips.
- •The My Optimum App makes it easy to manage your WiFi, view and pay your bill, optimize your speed, personalize your experience, and more.
- •Our Certified Optimum Technicians are available when you need them, even on a Sunday.
Committed to Service.
While we are committed to satisfying our customers through superior picture quality, internet connectivity, and crystal clear voice connections, we do realize issues can arise. To ensure a worry-free experience for our valued customers, we have the following options available to you:
Premier Protection & Support
A virtual help desk you can access for all your connected devices.
Service Protection
A plan to ensure a worry free experience when you need in-home services.
HelloTech for Optimum
A one stop shop for tv mounting, home theater set-up, tech support and more.