Introducing the all-new
My Optimum app
Your Optimum experience optimized
in one simple app
Find what you need
in the palm of your hand
Quick and
easy bill pay
WiFi
mangagement
Chat
with us
Optimize
your speed
Personalize your
experience
Quick and Easy Bill Pay
Make sure your bill gets paid on time with Auto Pay or choose your payment method to pay your bill at your convenience.
WiFi Management
Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot connectivity issues. Find outage detection, helpful tip sheets, speed test, and a health check of the network to highlight problem areas.
Plus, opt in to get updates and notifications regarding your Optimum account, reported outages, issues with network equipment, or bill reminders.
Chat with us 24/7
Get the answers you need, fast with our chat feature. Have a question about billing? Need help troubleshooting? Chat with us in the My Account section to get help.
Chat with us 24/7
Get the answers you need, fast with our chat feature. Have a question about billing? Need help troubleshooting? Chat with us in the My Account section to get help.
Optimize Your Speed
Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless.
Optimize Your Speed
Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless.
Personalize Your Experience
Effortlessly manage your home Wi-Fi network and your devices — anytime, anywhere. Easily find or change your WiFi name and password. Plus, create customized profiles with a nickname and avatar of your choice and organize devices by the people that use them the most.
Personalize Your Experience
Effortlessly manage your home Wi-Fi network and your devices — anytime, anywhere. Easily find or change your WiFi name and password. Plus, create customized profiles with a nickname and avatar of your choice and organize devices by the people that use them the most.
Need more help?
We're just a click, call, or drive away.
Whether you're looking for services, have questions, or want to upgrade — we're here for you 24/7. Call 888.5.OPTIMUM for assistance.
Get help online at optimum.net with helpful FAQs or chat with us for support.
We're proud to service our communities with 125 local retail stores that offer great deals and support. Find a store.
FAQs
Once the app is installed, tap the My Optimum app icon
and sign in using your Optimum ID and password
An Optimum ID is a unique username that gives you access to everything from managing your account to enjoying your entertainment
Need an Optimum ID? No problem
Tap WiFi > View my network to see a list of the devices connected to your WiFi
Quickly and easily pay your bill
My Bill
From the home screen, go to My Bill
Paperless Billing
From the home screen, go to My Bill > Billing Preferences > Auto Pay/Paperless Billing, and follow the instructions to sign up
Auto Pay
From the home screen, go to My Bill > Billing Preferences > Auto Pay/Paperless Billing, and follow the instructions to sign up