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Introducing the all-new
My Optimum app

Your Optimum experience optimized
in one simple app

 

Find what you need
in the palm of your hand

Quick and
easy bill pay

WiFi
mangagement

Chat
with us

Optimize
your speed

Personalize your
experience

Quick and Easy Bill Pay

Make sure your bill gets paid on time with Auto Pay or choose your payment method to pay your bill at your convenience.

WiFi Management

Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot connectivity issues. Find outage detection, helpful tip sheets, speed test, and a health check of the network to highlight problem areas.

Plus, opt in to get updates and notifications regarding your Optimum account, reported outages, issues with network equipment, or bill reminders.

Chat with us 24/7

Get the answers you need, fast with our chat feature. Have a question about billing? Need help troubleshooting? Chat with us in the My Account section to get help.

Chat with us 24/7

Get the answers you need, fast with our chat feature. Have a question about billing? Need help troubleshooting? Chat with us in the My Account section to get help.

Optimize Your Speed

Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless.

Optimize Your Speed

Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless.

Personalize Your Experience

Effortlessly manage your home Wi-Fi network and your devices — anytime, anywhere. Easily find or change your WiFi name and password. Plus, create customized profiles with a nickname and avatar of your choice and organize devices by the people that use them the most.

Personalize Your Experience

Effortlessly manage your home Wi-Fi network and your devices — anytime, anywhere. Easily find or change your WiFi name and password. Plus, create customized profiles with a nickname and avatar of your choice and organize devices by the people that use them the most.

Need more help?

We're just a click, call, or drive away.

Whether you're looking for services, have questions, or want to upgrade — we're here for you 24/7. Call 888.5.OPTIMUM for assistance.

Get help online at optimum.net with helpful FAQs or chat with us for support.

We're proud to service our communities with 125 local retail stores that offer great deals and support. Find a store.

FAQs


Once the app is installed, tap the My Optimum app icon and sign in using your Optimum ID and password


An Optimum ID is a unique username that gives you access to everything from managing your account to enjoying your entertainment

Need an Optimum ID? No problem



Tap WiFi > View my network to see a list of the devices connected to your WiFi



Quickly and easily pay your bill

My Bill

From the home screen, go to My Bill

Paperless Billing

From the home screen, go to My Bill > Billing Preferences > Auto Pay/Paperless Billing, and follow the instructions to sign up

Auto Pay

From the home screen, go to My Bill > Billing Preferences > Auto Pay/Paperless Billing, and follow the instructions to sign up