Optimum Voice World Call

Optimum Voice offers optional Optimum Voice World Call for direct-dialed calls made from the subscriber's home to locations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands. A Subscriber who chooses to participate in Optimum Voice World Call will be charged a flat monthly fee for a designated number of minutes to be used for direct-dial international calls in addition to the flat monthly recurring rate that the Subscriber pays for Optimum Voice service. Subscribers may enroll in the optional Optimum Voice World Call plan through the Optimum Voice Home Page or by contacting Optimum Voice customer service.

Optimum Voice World Call is for residential non-commercial use only by the Optimum Voice subscriber(s) associated with the Cablevision account at their specified service address (limit 1 per account).

Applicable Charges and Limitations on Minutes Available to Call Cuba:

Each billing cycle, Subscribers participating in Optimum Voice World Call will be charged $19.95 for up to 250 international minutes per billing cycle, inclusive of up to 30 minutes which may be used for calls to Cuba. If a Subscriber within their billing cycle uses over 250 international minutes or over 30 minutes of calling to Cuba, the Subscriber will be automatically charged an additional fee of $19.95 for the purchase of an additional block of up to 250 international minutes, which includes up to 30 minutes to Cuba. If a Subscriber consumes a total of 500 international minutes of Optimum Voice World Call within their billing cycle, their ability to make international calls using Optimum Voice World Call will be blocked for the remainder of the current billing cycle. If a Subscriber consumes the 30 minutes of calling to Cuba from their additional block of minutes, their ability to make calls to Cuba will be blocked for the remainder of the current billing cycle.

Announcements and Warning Tones:

Subscribers will hear the following announcements and warning tones coincident with the specified event in connection with usage of the initial block of up to 250 international minutes:

1. Within 10 minutes of crossing the 30 Cuba minute threshold. When initiating the first call following the consumption of at least 20 minutes to Cuba, Subscriber will hear a reminder announcement that that an additional $19.95 charge will automatically be applied to their Cablevision account if more than 30 minutes of calling to Cuba are consumed within their current billing cycle. The announcement occurs post dial but pre-call completion.

2. Within 1 hour of crossing the 250 total international minute threshold. When initiating the first call following the consumption of at least 190 total international minutes, Subscriber will hear a reminder announcement that an additional $19.95 charge will automatically be applied to their Cablevision account if more than 250 total international minutes are consumed within their current billing cycle. The announcement occurs post dial but pre-call completion.

3. At 5 minutes and 1 minute before crossing the 30 Cuba minute threshold. Subscribers will be provided with warning tones when they have consumed 25 minutes to Cuba and again, when they have consumed 29 minutes to Cuba. These tones indicate that an additional $19.95 charge will automatically be applied to their Cablevision account when more than 30 minutes of calling to Cuba are used within their current billing cycle. These warning tones occur during these calls and can be only heard by the Subscriber.

4. At 5 minutes and 1 minute before crossing the 250 total international minute threshold. Subscribers will be provided with warning tones when they have consumed 245 minutes of total international minutes and again, when they have consumed 249 total international minutes. These tones indicate that an additional $19.95 charge will automatically be applied to their Cablevision account when more than 250 total international minutes have been used within their current billing cycle. These warning tones occur during these calls and can be only heard by the Subscriber.

    

Subscribers will hear the following announcements and warning tones coincident with the specified event in connection with usage of the additional block of up to 250 international minutes:

1. Within 10 minutes of crossing the 30 Cuba minute threshold from the additional minutes block. When initiating the first call following the consumption of at least 20 minutes to Cuba from the additional block of international minutes, Subscriber will hear a reminder announcement that their ability to make calls to Cuba using their Optimum Voice World Call will be blocked until the start of the following billing cycle once they consume the 30 minutes of calling to Cuba from the additional block of minutes. The announcement occurs post dial but pre-call completion.

2. Within 1 hour of crossing the 250 total international minute threshold from the additional minutes block. When initiating the first call following the consumption of at least 190 total international minutes from the additional block of international minutes, Subscriber will hear a reminder announcement that their ability to make international calls using their Optimum Voice World Call will be blocked until the start of the following bill cycle once they consume a total of 500 international calling minutes within their current billing cycle. The announcement occurs post dial but pre-call completion.

3. At 5 minutes and 1 minute before crossing the 30 Cuba minute threshold from the additional minutes block. Subscribers will be provided with warning tones when they have consumed 25 minutes to Cuba and again, when they have consumed 29 minutes to Cuba from their additional minutes block. These tones indicate that the Subscriber's ability to make calls to Cuba using their Optimum Voice World Call will be blocked until the start of the following billing cycle once they consume the 30 minutes of calling to Cuba from the additional block of minutes. These tones occur during a call and can be only heard by the Subscriber.

4. At 5 minutes and 1 minute before crossing the 250 total international minute threshold from the additional minutes block. Subscribers will be provided with warning tones when they have used 245 minutes of total international minutes and again, when they have used 249 total international minutes from the additional minutes block. These tones indicate that the Subscriber's ability to make international calls using their Optimum Voice World Call will be blocked until the start of the following billing cycle once they consume a total of 500 international calling minutes within their current billing cycle. These tones occur during a call and can be only heard by the Subscriber.

5. Call Disconnect Tone. Subscriber will be provided with a warning tone consisting of three beeps 5 seconds prior to exhausting the available calling minutes as described above. These tones indicate that a Subscriber's ability to make either all international calls or calls to Cuba using Optimum Voice World Call minutes is blocked until the start of the following billing cycle and that the current call will be disconnected.

Minute Rounding:

All Optimum Voice World Call calls will be rounded up to the nearest whole minute (e.g., a 30 second call would display as 1 minute in the Optimum Voice Home Page International Call Detail tab.)

Excluded Destinations: Destinations excluded from Optimum Voice World Call include Satellite phones and Audio-text lines/destinations.

Call Credits: Subscribers may request a credit for Optimum Voice World Call minutes usage within 48 hours from when the call was dialed. Calls qualifying for 'minutes' credit must be no longer than 1 minute in length.

Optimum Voice World Call Eligibility:

To be eligible to order Optimum Voice World Call:

1. Subscriber must currently subscribe to Cablevision's residential Optimum Voice Service or order Cablevision's residential Optimum Voice Service at the time of ordering Optimum Voice World Call,
2. all of Subscriber's Cablevision accounts must be in good standing,
3. Optimum Voice World Call must be available in their zip code, and
4. Subscriber has not previously ordered Optimum Voice World Call service in the current billing cycle.

Residential and Non-Commercial Use Only.

Optimum Voice World Call is not permitted to use for/by:

1. Resale of service,
2. Business use,
3. Call center use,
4. Telemarketing use,
5. Fax broadcast,
6. Wholesale use,
7. Re-dialers,
8. Auto-dialers or
9. Callback applications.
    

Pro-Rating:

When placing the order for Optimum Voice World Call, the $19.95 monthly recurring charge will be pro-rated per the Subscriber's billing cycle with a billing credit adjustment. At service disconnect, Optimum Voice World Call is not pro-rated.

Service Suspension: Cablevision reserves the right to suspend the Subscriber's account if Subscriber violates the Optimum Voice Terms of Service or these Optimum Voice World Call Terms of Service. Subscribers may elect to suspend Optimum Voice World Call to prohibit international calling. During the suspension period, Subscriber will continue to be billed for their Optimum Voice World Call service.

Non-Recurring Charges: If a Subscriber exceeds either 250 minutes of international calling or 30 minutes of calling to Cuba within a billing cycle, a non-recurring fee of $19.95 will be automatically applied to the next bill for the purchase of an additional block of 250 international minutes of which 30 minutes may be used to call Cuba.

Rollover of Unused Minutes to Additional Minute Block within Billing Cycle: If a Subscriber exceeds 30 minutes of calling to Cuba and incurs a $19.95 charge for an additional minutes block, any unused international minutes from the initial minutes block will be available for international calls, except to Cuba, throughout such billing cycle.

Rollover of Unused Minutes to Next Billing Cycle: Optimum Voice World Call minutes can only be used within the billing cycle in which such minutes were purchased. Unused minutes do not rollover to the next billing cycle.