Optimum Voice International Per Minute Calling Plan with Remote Calling Feature
1. General:
A. The Optimum Voice International Per Minute Calling Plan is an optional calling plan that allows you to place direct-dialed calls from your home or business to locations outside of the fifty United States, Puerto Rico, Canada and the US Virgin Islands. The per minute international calling plan also includes a Remote Calling Feature that enables you to make international calls, as well as domestic calls, when you are away from your home or business.
By choosing to add this calling plan to your OPTIMUM VOICE service, you agree to pay for direct-dialed international calls and remote calls in addition to the monthly flat rate that you currently pay for your OPTIMUM VOICE service. Per minute rates vary by destination. These rates are subject to change at any time and will be effective with the posting of the new rate on the Optimum Web site. Subscriber understands and agrees that if they subscribe to the Optimum Voice International Per Minute Calling Plan, the Optimum Voice International Calling per minute rates (described in Section 3.b of the Agreement for Optimum Voice) is not available until Subscriber cancels their enrollment in this optional calling plan. By choosing to enroll in the Optimum Voice per minute international calling plan, you understand and agree that
a. your credit or debit card will immediately be debited in an amount you select at the time of enrollment
b. that the fees and charges associated with the international calls you make under the Plan will be debited against this amount and
c. that you will need to replenish this balance from time to time in order to make calls under the Plan if the amount remaining on your balance falls below a certain minimum.
B. The Optimum Voice International Per Minute Calling Plan is provided under the general residential and business terms and conditions set forth in the Terms of Service for Optimum Voice and, where applicable, Optimum Online and the specific terms and conditions governing your enrollment in this optional Optimum Voice International Per Minute Calling Plan as described herein. Terms and conditions may be changed from time to time by posting the new terms and conditions on the Optimum Web site.
2. Service Description:
A. The Optimum Voice International Per Minute Calling Plan enables you to make direct dial calls from your home or business to locations outside the fifty United States, Canada and the US Virgin Islands. In addition, you can make international calls, as well as domestic calls, while away from your home and business, if you are traveling within the fifty United States, Puerto Rico, or the U.S. Virgin Islands, by dialing the '800' toll free remote access international calling number and entering your ten (10) digit Optimum Voice telephone number and four (4) digit security code. Please note that when using the remote access feature of the per minute international calling plan, additional charges may apply for calls made from pay phones, or when you place a call from a business or location that has its own telephone system or switchboard, such as a hotel or motel that charges you to use its phone system.
B. Whether you make international calls from your home, business or remote location, all of your payments must be made via credit or debit card. You may select either the Auto Recharge or Recharge As You Go payment option. You may change your billing option at any time on the Optimum Voice Home Page.
C. Auto Recharge: By selecting the Auto Recharge payment option, you authorize Optimum Voice to charge your account for a fixed amount upfront and also authorize the automatic debit of your credit card by a specified amount that you choose when the amount you have available for calls falls below a certain minimum.
To set up this option, you must first specify the amount that will be initially debited from your credit card. Next, you will have to authorize the amount we can debit from your credit card when your account has insufficient funds. Auto recharge works as follows:
Minimum recharge amount is ten dollars ($10.00), although you may select five dollar ($5.00) increments up to fifty dollars ($50.00). Re-charge is activated when your account balance is three dollars ($3.00) or less.
Recharge As You Go: If you choose the Recharge As You Go option, you authorize Optimum Voice to charge your account for a fixed amount. When that amount is depleted, you will not be able to make any more calls until you recharge your account.
You may make international calls until the balance charged against your credit card is depleted. If your account balance is two dollars ($2.00) or less, before a call connects you will hear an announcement telling you of your current account balance. If the account balance falls to zero during a call, your call will be disconnected. Once you have depleted the amount charged to your credit card account, you will not be able to make additional calls under the plan until you have replenished your account. To authorize further debiting of your credit card, you will have to complete a recharge via the My Optimum Voice Home Page or place a separate call to the Optimum Voice Customer care center designating the specific amount you want debited from you card. You will have to repeat these steps each time your account balance is depleted. If you want to avoid having to take these additional steps in the future, you may select the Auto Charge payment option at any time. Minimum recharge amount is ten dollars ($10.00), although you may select five dollar ($5.00) increments up to one hundred dollars ($100).
3. Rates and Charges:
You will be charged against your balance for the minutes you use each month. You will be billed based on the per minute rates for the destinations you call with a one (1) minute initial minimum charge for each call and thereafter, at one (1) minute increments. Rates, billing minimums and increments, and the other terms and conditions set forth herein are subject to change from time to time effective when the Company posts the change on its Web site. You are encouraged to check our Web site from time to time to determine the rates which will be in effect when you place your calls.
To complete enrollment for the per minute international calling plan, you must charge a minimum of ten dollars ($10) on a major credit or debit card (American Express, Visa, MasterCard or Discover Card).
If you deactivate or disconnect the service, you will be credited for any remaining balance on your account.
4. Service Limitations:
Neither Altice nor any of its service suppliers or vendors (collectively ('Suppliers') warrant that the Optimum Voice Service, including calls placed under the Optimum Voice International Per Minute Calling Plan, is completely error free or will operate without service loss or interruption, nor does Altice or any its Suppliers warrant any connection to or any transmission of the calls. Neither Altice nor any of its Suppliers make any representation or warranty express or implied including but not limited to any warranty of merchantability or fitness for a particular purpose or as to the quality of the call.
By your use of the Optimum Voice International Per Minute Calling Plan, you agree to be responsible for payment of all applicable charges for calls that appear on your credit card bill, including but not limited to the use or misuse by an unauthorized third party, or any error, accidental use or loss. Due to our verification process, all funds may not be available for immediate use. In no event will Altice or its Suppliers be liable for any indirect, special, incidental or consequential losses or damages arising in any manner from the use of the Optimum Voice service including calls made under the Optimum Voice per minute international calling plan. These terms and conditions are in addition to those terms and conditions set forth in the Agreement for Optimum Voice and, where applicable, the Agreement for Optimum Online.
Effective October 10, 2016
Optimum Voice World Call
Optimum Voice offers optional Optimum Voice World Call for direct-dialed calls made from the subscriber's home to locations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands. A Subscriber who chooses to participate in Optimum Voice World Call will be charged a flat monthly fee for a designated number of minutes to be used for direct-dial international calls in addition to the flat monthly recurring rate that the Subscriber pays for Optimum Voice service. Subscribers may enroll in the optional Optimum Voice World Call by contacting Optimum Voice customer service.
Optimum Voice World Call is for residential non-commercial use only by the Optimum Voice subscriber(s) associated with the Altice account at their specified service address (limit 1 per account).
Applicable Charges and Limitations on Minutes Available to Call Cuba:
Each billing cycle, Subscribers participating in Optimum Voice World Call will be charged $19.95 for up to 250 international minutes per billing cycle, inclusive of up to 30 minutes which may be used for calls to Cuba. If a Subscriber within their billing cycle uses over 250 international minutes or over 30 minutes of calling to Cuba, the Subscriber will be automatically charged an additional fee of $19.95 for the purchase of an additional block of up to 250 international minutes, which includes up to 30 minutes to Cuba. If a Subscriber consumes a total of 500 international minutes of Optimum Voice World Call or 60 minutes to Cuba within their billing cycle, subsequent international calls will be placed via Optimum Voice International Calling at the per minute rates described in Section 3.b of the Agreement for Optimum Voice and charges will be added to Subscriber's monthly billing statement. The Optimum Voice World Call Calling Plan does not include a remote access dialing feature. If Subscribers enrolled in the World Call Calling Plan use the Optimum Voice International Calling remote access feature to make international calls while away from Subscriber's residence, Subscriber will be charged the Optimum Voice International Calling per minute rates (described in Section 3.b. of the Agreement for Optimum Voice) and the charges will be added to Subscriber's monthly billing statement. Announcements and Warning Tones:
Subscribers will hear the following announcements and warning tones coincident with the specified event in connection with usage of the initial block of up to 250 international minutes:
a. Within 10 minutes of crossing the 30 Cuba minute threshold. When initiating the first call following the consumption of at least 20 minutes to Cuba, Subscriber will hear a reminder announcement that that an additional $19.95 charge will automatically be applied to their Altice account if more than 30 minutes of calling to Cuba are consumed within their current billing cycle. The announcement occurs post dial but pre-call completion.
b. Within 1 hour of crossing the 250 total international minute threshold. When initiating the first call following the consumption of at least 190 total international minutes, Subscriber will hear a reminder announcement that an additional $19.95 charge will automatically be applied to their Altice account if more than 250 total international minutes are consumed within their current billing cycle. The announcement occurs post dial but pre-call completion.
c. At 5 minutes and 1 minute before crossing the 30 Cuba minute threshold. Subscribers will be provided with warning tones when they have consumed 25 minutes to Cuba and again, when they have consumed 29 minutes to Cuba. These tones indicate that an additional $19.95 charge will automatically be applied to their Altice account when more than 30 minutes of calling to Cuba are used within their current billing cycle. These warning tones occur during these calls and can be only heard by the Subscriber.
d. At 5 minutes and 1 minute before crossing the 250 total international minute threshold. Subscribers will be provided with warning tones when they have consumed 245 minutes of total international minutes and again, when they have consumed 249 total international minutes. These tones indicate that an additional $19.95 charge will automatically be applied to their Altice account when more than 250 total international minutes have been used within their current billing cycle. These warning tones occur during these calls and can be only heard by the Subscriber.
Subscribers will hear the following announcements and warning tones coincident with the specified event in connection with usage of the additional block of up to 250 international minutes:
a. Within 10 minutes of crossing the 30 Cuba minute threshold from the additional minutes block. When initiating the first call following the consumption of at least 20 minutes to Cuba from the additional block of international minutes, Subscriber will hear a reminder announcement that their ability to make calls to Cuba using their Optimum Voice World Call will be blocked until the start of the following billing cycle once they consume the 30 minutes of calling to Cuba from the additional block of minutes. The announcement occurs post dial but pre-call completion. Within 1 hour of crossing the 250 total international minute threshold from the additional minutes block. When initiating the first call following the consumption of at least 190 total international minutes from the additional block of international minutes, Subscriber will hear a reminder announcement that their ability to make international calls using their Optimum Voice World Call will be blocked until the start of the following bill cycle once they consume a total of 500 international calling minutes within their current billing cycle. The announcement occurs post dial but pre-call completion.
b. At 5 minutes and 1 minute before crossing the 30 Cuba minute threshold from the additional minutes block. Subscribers will be provided with warning tones when they have consumed 25 minutes to Cuba and again, when they have consumed 29 minutes to Cuba from their additional minutes block. These tones indicate that the Subscriber's ability to make calls to Cuba using their Optimum Voice World Call will be blocked until the start of the following billing cycle once they consume the 30 minutes of calling to Cuba from the additional block of minutes. These tones occur during a call and can be only heard by the Subscriber.
c. At 5 minutes and 1 minute before crossing the 250 total international minute threshold from the additional minutes block. Subscribers will be provided with warning tones when they have used 245 minutes of total international minutes and again, when they have used 249 total international minutes from the additional minutes block. These tones indicate that the Subscriber's ability to make international calls using their Optimum Voice World Call will be blocked until the start of the following billing cycle once they consume a total of 500 international calling minutes within their current billing cycle. These tones occur during a call and can be only heard by the Subscriber.
d. Call Disconnect Tone. Subscriber will be provided with a warning tone consisting of three beeps 5 seconds prior to exhausting the available calling minutes as described above. These tones indicate that a Subscriber's ability to make either all international calls or calls to Cuba using Optimum Voice World Call minutes is blocked until the start of the following billing cycle and that the current call will be disconnected.
Minute Rounding:
All Optimum Voice World Call calls will be rounded up to the nearest whole minute (e.g., a 30 second call would display as 1 minute in the Optimum Voice Home Page International Call Detail tab.)
Excluded Destinations: Destinations excluded from Optimum Voice World Call include Satellite phones, Global Network Numbers and Audio-text lines/destinations.
Call Credits: Subscribers may request a credit for Optimum Voice World Call minutes usage within 48 hours from when the call was dialed. Calls qualifying for 'minutes' credit must be no longer than 1 minute in length.
Optimum Voice World Call Eligibility:
To be eligible to order Optimum Voice World Call:
a. Subscriber must currently subscribe to Altice's residential Optimum Voice Service or order Altice's residential Optimum Voice Service at the time of ordering Optimum Voice World Call,
b. all of Subscriber's Altice accounts must be in good standing,
c. Optimum Voice World Call must be available in their zip code, and
d. Subscriber has not previously ordered Optimum Voice World Call service in the current billing cycle.
Residential and Non-Commercial Use Only:
Optimum Voice World Call is not permitted to use for/by:
a. Resale of service,
b. Business use,
c. Call center use,
d. Telemarketing use,
e. Fax broadcast,
f. Wholesale use,
g. Re-dialers,
h. Auto-dialers or
i. Callback applications.
Pro-Rating:
When placing the order for Optimum Voice World Call, the $19.95 monthly recurring charge will be pro-rated per the Subscriber's billing cycle with a billing credit adjustment. At service disconnect, Optimum Voice World Call is not pro-rated.
Service Suspension: Altice reserves the right to suspend the Subscriber's account if Subscriber violates the Agreement for Optimum Voice or these Optimum Voice World Call Terms of Service. Subscribers may elect to suspend Optimum Voice World Call to prohibit international calling. During the suspension period, Subscriber will continue to be billed for their Optimum Voice World Call service.
Non-Recurring Charges: If a Subscriber exceeds either 250 minutes of international calling or 30 minutes of calling to Cuba within a billing cycle, a non-recurring fee of $19.95 will be automatically applied to the next bill for the purchase of an additional block of 250 international minutes of which 30 minutes may be used to call Cuba.
Rollover of Unused Minutes to Additional Minute Block within Billing Cycle: If a Subscriber exceeds 30 minutes of calling to Cuba and incurs a $19.95 charge for an additional minutes block, any unused international minutes from the initial minutes block will be available for international calls, except to Cuba, throughout such billing cycle.
Rollover of Unused Minutes to Next Billing Cycle: Optimum Voice World Call minutes can only be used within the billing cycle in which such minutes were purchased. Unused minutes do not rollover to the next billing cycle.
Effective October 10, 2016
Agreement For Optimum Voice Extended Dial Plan (Residential)
Optimum Voice offers to certain eligible Subscribers the Optimum Voice Extended Dial Plan for direct-dialed calls made from the Subscriber's home to those countries included in Subscriber's International destinations plan. The Optimum Voice Extended Dial Plan is only available to certain qualifying residential subscribers. A Subscriber who chooses to participate in Optimum Voice Extended Dial Plan will receive an unlimited number of minutes to be used for direct-dial international calls to destinations in their plan during Subscriber's promotional period. Any international calls placed to destinations not included in the Extended Dial Plan will be automatically placed via Optimum Voice International Calling at the per minute rates described in Section 3.b of the Agreement for Optimum Voice and charges will be added to Subscriber's monthly billing statement. The Optimum Voice Extended Dial Plan does not include a remote access dialing feature. If Subscribers enrolled in the Extended Dial Plan uses the Optimum Voice International Calling remote access feature to make international calls while away from Subscriber's residence, Subscriber will be the charged the Optimum Voice International Calling per minute rates (described in Section 3.b. of the Agreement for Optimum Voice) and the charges will be added to Subscriber's monthly billing statement. Upon expiration of the Subscriber's promotional period, Optimum Voice Extended Dial Plan may no longer be available.
International calling destinations within a package are subject to change.
Optimum Voice Extended Dial Plan is for residential non-commercial use only by the Optimum Voice Subscriber(s) associated with the Altice account at their specified service address (limit 1 per account). Destinations excluded from Optimum Voice Extended Dial Plan include satellite phones and audio-text lines/destinations. Calls to cell phones are supported only for certain destinations.
Optimum Voice Extended Dial Plan is not permitted to use for/by:
1. Resale of service
2. Business use
3. Call center use
4. Telemarketing use
5. Fax broadcast
6. Wholesale use
7. Re-dialers
8. Auto-dialers
9. Callback applications
Prohibited Uses: Optimum Voice service may be used as a residential voice service only and may not be used for commercial purposes, including, but not limited to, telemarketing, call center services, medical transcription or facsimile broadcasting. In addition, auto-dialers and predictive dialers may not be used with Optimum Voice service. Optimum Voice is intended to be used consistent with its intended normal residential use. For instance, unlimited voice plans are intended to be used for continuous live dialog between the subscriber and a third party. Certain other activity such as excessive consistent usage, unusual call patterns, and lack of continuous dialog activity may be presumed indicative of use that is inconsistent with normal use of the service in violation of these terms of service.
Subscriber's use of the Optimum Voice Extended Dial Plan is subject to the Agreement for Optimum Voice. Altice reserves the right to suspend the Subscriber's account if Subscriber violates the Agreement for Optimum Voice or these Optimum Voice Extended Dial Plan Terms and Conditions. Additional offer terms and conditions apply.
Effective October 10, 2016
Optimum Voice Gadget Term of Use (Residential)
CSC Holdings, LLC ("Altice") is pleased to provide its Optimum Voice Gadget (the "Gadget") to you in accordance with these Optimum Voice Gadget Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice and the Agreement for Optimum Voice for Business, and the Altice Customer Privacy Notice, (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.
Subscriber's use of Gadget is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.
1. The Gadget.
2. Disclosure of CPNI.
3. Restrictions on Use.
4. Limitations on the Gadget.
5. Unauthorized Access.
6. Changes to the Gadget and these Terms.
We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.
Effective October 10, 2016
Optimum Voice RSS Feed Term of Use (Residential)
CSC Holdings, LLC ("Altice") is pleased to provide its Optimum Voice RSS Feed to you in accordance with these Optimum Voice RSS Feed Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice and the Agreement for Optimum Voice for Business, and the Altice Customer Privacy Notice, (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.
Subscriber's use of Optimum Voice RSS Feed is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.
1. The RSS Feed. Optimum Voice RSS Feed allows Subscriber to access certain information available through the Subscriber's Optimum Voice web portal, including but not limited to call detail records, voicemail records, and CPNI (collectively, "OV Information")directly through a RSS feed reader(s) designated by the Subscriber. Upon accessing the Optimum Voice web portal, Subscriber will be required to authenticate his/her Optimum Voice account by entering his/her Optimum ID and password. The authentication is processed by Altice and Subscriber's Optimum ID and password is not disclosed by Altice to any RSS feed reader. Through the use of encrypted URL's, the designated RSS feed reader is enabled to display certain OV Information. Subscriber is solely responsible for obtaining any and all rights or permissions required to use the RSS feed reader. To expire an Optimum Voice RSS Feed the subscriber must do so by accessing the Optimum Voice web portal.
2. Disclosure of CPNI. To the extent necessary for Subscriber to use Optimum Voice RSS Feed , Subscriber hereby consents the disclosure by Altice to the RSS feed reader of certain customer proprietary network information ("CPNI").
3. Restrictions on Use. Subscriber agrees that his/her use of and access to Optimum Voice RSS Feed shall only be for personal and noncommercial use. Subscriber agrees not to (a) reverse engineer, decompile, disassemble, modify, translate, alter, adapt, make any attempt to discover the source code of Optimum Voice RSS Feed or software, or create derivative works from Optimum Voice RSS Feed or its software or (b) directly access or use any Altice server which provides the information used by Optimum Voice RSS Feed other than via Subscriber's use of Optimum Voice RSS Feed or the Optimum.net/voice.com website in a reasonable and customary manner.
4. Limitations on Optimum Voice RSS Feed. Optimum Voice RSS Feed communicates with one or more Altice servers and/or systems to obtain information. Subscriber acknowledges that such servers and/or systems may be inaccessible or inoperative from time to time. Because all servers and systems have limited capacity and are used by many people, Subscriber may not use Optimum Voice RSS Feed in any manner that would (i) damage or overburden any Altice server or system, or any network connected to any Altice server, or (ii) interfere with any other party's use of the Altice server or system. Subscriber acknowledges that he/she is responsible for all hardware, software and other equipment required in order to use Optimum Voice RSS Feed, including but not limited to the RSS feed reader. Although Altice uses commercially reasonable efforts to provide you with a secure and reliable service, Altice provides Optimum Voice RSS Feed on an "AS IS" and "AS AVAILABLE" basis. Altice makes no warranty or guarantee that Optimum Voice RSS Feed shall be uninterrupted or error-free and shall not be liable or responsible for any errors, losses, or interruptions in connection with Subscriber's use of Optimum Voice RSS Feed. Altice is not in any way liable or responsible for Subscriber's use of the designated RSS feed reader and Subscriber agrees to hold Altice harmless for any loss or damage in connection with the use thereof.
5. Unauthorized Access. Subscriber acknowledges and understands that Optimum Voice RSS Feed will not automatically time out and if he/she leaves their computer unattended after accessing Optimum Voice RSS Feed , an unauthorized user may be able to view Subscriber's OV Information. This security risk can be minimized by logging out of the designated RSS feed reader when Subscriber's computer will be unattended. Subscriber agrees to hold Altice harmless for the loss of any OV Information or other files or data while using Optimum Voice RSS Feed (S), and for any unauthorized access to or utilization by any third party of any OV Information available through Optimum Voice RSS Feed.
6. Changes to Optimum Voice RSS Feed and these Terms. Subscriber agrees that Altice may for any reason, and without notice to Subscriber, modify or terminate Optimum Voice RSS Feed and these Terms without liability to Subscriber, any user or any third party.
We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.
Effective October 10, 2016
Optimum Voice Virtual Receptionist Terms of Use
CSC Holdings, LLC ("Altice") is pleased to provide its Optimum Voice Virtual Receptionist product ("VR") to Subscriber (or "you") in accordance with these Optimum Voice Virtual Receptionist Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice for Business, and the Altice Customer Privacy Notice, (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.
Subscriber's use of VR is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.
- Subscriber understands their ability to access and manage VR occurs through the Optimum Business Account Center. Subscriber agrees that they are solely responsible for maintaining the confidentiality of their Optimum ID and Password used to access the Optimum Business Account Center at all times, as well as the PIN required to set up to access the Telephone User Interface (TUI). Subscriber is solely responsible for maintaining the confidentiality of such passwords and PINs, and, at all times, will be solely responsible for all transactions and activities that occur as a result of Subscriber's disclosure of such passwords and/or PINs, even if such transactions and/or activities were not authorized by Subscriber.
- Subscriber is solely responsible for any activities that occur through VR including the content of greetings, menu options, announcements, dial by extension, dial by name directories and call forward to numbers. Altice is not responsible for calls that are forwarded to incorrect or unintentional numbers regardless of whether such numbers were entered by Subscriber within the VR. Subscriber shall immediately notify Altice of any unauthorized use of or access to VR. In no event shall Altice be liable for any unauthorized use of or access to VR.
- Subscriber understands and agrees to use VR only for lawful purposes and shall not, at any time, use VR for any illegal, fraudulent, improper or abusive purpose or in any way which interferes with Altice's ability to provide VR or any other service to other customers, prevents or restricts other customers from using the VR or other services, or otherwise impairs or damages any Altice or third party property.
- Subscriber agrees not to (a) reverse engineer, decompile, disassemble, modify, translate, alter, adapt, make any attempt to discover the source code of VR or its software, or create derivative works from the VR or its software or (b) directly access or use any Altice server which provides the information used by VR other than via Subscriber's use of VR or the Optimum Business Account Center in a reasonable and customary manner.
- Altice provides the VR on an "AS IS" and "AS AVAILABLE" basis. Altice makes no warranty or guarantee that VR shall be uninterrupted or error-free and shall not be liable or responsible for any errors, losses, or interruptions in connection with Subscriber's use of VR.
- Subscriber agrees that Altice may for any reason and without notice to Subscriber, modify or terminate VR and these Terms without liability to Subscriber, any user or any third party.
We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.
Effective October 10, 2016
Directory Listing (Residential)
A. Directory Listing Submission
i. For Subscribers in NY, NJ and CT in Byram and Greenwich rate centers:
a. The Subscriber agrees to authorize Altice to submit their directory-listing request to 411 Directory Assistance and national directory assistance database.
b. Subscribers who port their telephone number to Optimum Voice from another service provider will maintain an existing directory listing as-is.
c. New Listings - For a new listing submission, Altice will submit a single entry, straight line listing to 411 Directory Assistance and national directory assistance database. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
d. Directory Listing Edits - updates to directory listings will be published to 411 Directory Assistance and national directory assistance database.
e. Directory Listing Deletes - directory listings may be removed by the subscriber via the Optimum Voice portal. Listings in 411 Directory Assistance and national directory assistance database will be removed within 2-3 business days. Listings in print directories will be removed with the next publication of the directory.
ii. For Subscribers in CT excluding Byram and Greenwich rate centers:
a. The Subscriber agrees to authorize Altice to submit their directory listing request to their local White Pages print directory, 411 Directory Assistance and national directory assistance database.
b. Subscribers who port their telephone number to Optimum Voice from another service provider will maintain an existing directory listing as-is.
c. New Listings - For a new listing submission, Altice will submit a single entry, straight line listing to the local White Pages print directory, 411 Directory Assistance and national directory assistance database. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
d. Directory Listing Edits - updates to directory listings will be published to the local White Pages print directory, 411 Directory Assistance and national directory assistance database.
e. Directory Listing Deletes - directory listings may be removed by the subscriber via the Optimum Voice portal. Listings in 411 Directory Assistance and National Directory Assistance Database will be removed within 2-3 business days. Listings in print directories will be removed with the next publication of the directory.
B. Directory Listing Availability
i. Directory listing submissions (additions/updates/deletes) will be reflected in 411 Directory Assistance in approximately 2-3 business days and in the applicable local print White Pages upon their next publication.
ii. Subscriber directory listings remain in 411 Directory Assistance and the applicable local print White Pages as long as the Subscriber maintains their applicable Optimum Voice phone lines or until the subscriber removes their directory listing.
iii. Subscriber agrees that:
a. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
b. Directory listing submission(s) do not mislead or impersonate any person or company.
c. Directory listing submission(s) do not contain false listing information.
d. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Altice or the publisher in its sole discretion.
C. Subscriber agrees to hold Altice harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person. Altice shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall save Altice harmless against all claims that may arise from the use of such information.
Effective October 10, 2016