Restoring your Optimum services remains our top priority. Without power your Optimum services won't work at your home or business. But you can stay connected using these helpful tips.

• Have your Optimum ID handy, as it's key to staying connected. Don't have an Optimum ID? Click here to create one. Forgotten yours? No problem, click here.
• Forward your Optimum Voice home phone calls to any other phone by simply enabling the Call Forwarding "Back-Up Phone" feature. Click here for instructions.
  
• Access the internet at over 47,000 active Optimum hotspots. To find a hotspot in your area, click here.
• DVR Plus customers can still program their DVR Plus remotely and record shows even without having power. They'll be waiting for you once your service is restored. Simply click here.
• Watch some of your favorite shows and channels with TV to GO. Just visit www.optimum.net/tvtogo.

What You Should Know About Optimum Service Restoration

Optimum services require electrical power to operate. This includes power to devices in the home like TVs, set-top boxes and cable modems. It also includes power to the Cablevision network facilities and equipment located in your area.

If you lose electrical power to your home for an extended period of time, your Optimum services will not work.

If electricity to your home has been restored and you are still unable to access Optimum services it could be because the power that feeds our network in your area comes from a different source than the power that feeds your home. Or, restoring your service may require repairs, even down to the connection between your home and the nearest utility pole.

If you have power, but cannot access your Optimum TV, phone or internet, we need to know as soon as possible in order to restore your service. Please use this link to report your situation.

Local Utility Information

Ways to Stay Informed