Restoring your Optimum services remains our top priority. Without power your Optimum services won't work at your home or business. But you can stay connected using these helpful tips.
What You Should Know About Optimum Service Restoration
Optimum services require electrical power to operate. This includes power to devices in the home like TVs, set-top boxes and cable modems. It also includes power to the Cablevision network facilities and equipment located in your area.
If you lose electrical power to your home for an extended period of time, your Optimum services will not work.
If electricity to your home has been restored and you are still unable to access Optimum services it could be because the power that feeds our network in your area comes from a different source than the power that feeds your home. Or, restoring your service may require repairs, even down to the connection between your home and the nearest utility pole.
If you have power, but cannot access your Optimum TV, phone or internet, we need to know as soon as possible in order to restore your service. Please use this link to report your situation.
Local Utility Information
|For Nassau and Suffolk Counties||www.lipower.org/stormcenter/outages
|For Rockland, Waldwick/Ramsey, Nanuet, Tuxedo, and Warwick||apps.coned.com/stormcenter_external_oru
|For Bronx, Brooklyn, and Westchester||apps.coned.com/stormcenter_external
|For Essex, Mercer, Middelsex, Monmouth, Morris, Ocean, Passiac, Somerset, Sussex, Union, and Warren Counties||outages.firstenergycorp.com/nj.html||1-888-544-4877|
|For Bergen, Hudson, Orange, Passaic, Pike, Rockland, and Sullivan Counties||apps.coned.com/stormcenter_external_oru
|For Fairfield, New Haven, Bridgeport, Milford, and Litchfield||www.uinet.com||1-800-722-5584|
|For Norwalk and Stamford||www.cl-p.com/outage/mobile.aspx||1-800-286-2000|
Ways to Stay Informed
(select option 5)
|National Weather Service||www.weather.gov||631-924-0517|
|National Hurricane Center||www.nhc.noaa.gov||305-229-4470|
|American Red Cross||www.redcross.org||1-800-733-2767|
|U.S. Dept. of Health and Human Services||www.hhs.gov||1-877-696-6775|